3 Questions About Cabinet Maintenance and Repair From Cabinet Express

At Cabinet Express, we take special precautions to help ensure our cabinets are produced and shipped without blemished and in good working order. We have a strict quality assurance process to build and deliver to you the highest quality of cabinetry. We are held to the highest standards through the American National Standards Institute for the Kitchen Cabinets Manufacturers Association.

Here are 3 Frequently Asked Questions About Maintenance and Repair.

Q: I have a nick on my wood or painted cabinetry. What can I do?

A: Touch-up kits are available to help hide surface damage on cabinetry. Contact the design center where they can facilitate the purchase of the color-matched touch-up kit for your specific cabinetry.

Q: How do I clean my cabinets?

A: To clean your cabinets, you should use a cotton cloth with warm water or for a more thorough cleaning, mix water with a mild soap. Be sure to use another cloth to dry the surface right away.

Things to avoid:

  • You should avoid using a cloth or sponge that you have washed dishes with as there may be food or grease left behind that could get on your cabinets.
  • Do not use harsh detergents or abrasive cleaners that have ammonia or bleach, such as the sink or tub cleaners.
  • Avoid any silicone-based waxing or polishing products.

Your cabinets are made with a quality finish, but you should still handle with care when it comes to cleaning. A little soap and water will go a long way.

Q: How do I get a refund or replacement for my cabinets or accessories? 

A: Our return policy is dependent on the type of product ordered from the site. Each product type is outlined below:

RTA Cabinets – RTA cabinets may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in its original packaging and in good condition. 

To process a claim, email sales@cabinetexpress.com , your confirmation number, the reason why the item is being returned, and specific SKU(s) of the item(s) being returned. We can then provide a Return Authorization number and shipping details. For you to receive credit, you must obtain a Return Authorization number from us before shipping out the return. 

Once we have received the returned item, it will be inspected for damages. We ask that you allow seven days of receipt for the manufacturer to check the returned item(s). Should everything be intact, we will issue the credit to your account, minus the 25% restocking fee. Original shipping costs will not be credited back to the account or refunded in any way.

Assembled Kitchen & Bathroom Cabinets – Assembled Kitchen and & Bathroom cabinets cannot be returned for any reason due to our manufacturers policies. It is vital to check all measurements before ordering to confirm you are ordering the accurate pieces. If an assembled item is damaged before arrival, it will be replaced for the same item only.

To see other questions about construction, finishes, and types of wood or design and install, visit our blog.